You Said Strategy, Is That What You Really Meant?
To learn more about strategy language:
Many nonprofits embark on strategic planning on a routine basis creating a new strategy every two or three years. Others plan only when someone, usually a grant funder or donor, requests it.
No matter if your plan is on your desk front and center or buried in a computer file, review your strategic plan yearly. During your assessment, ask if your strategy:
· Still provide a masterplan to win,
· Remains easy to understand,
· Helps you to decide priorities and tough choices.
If your current strategy meets these criteria, you need a new implementation plan, not a new strategy.
To learn more about effective strategies, watch this series: 7 Strategy Mistakes that Make Your Nonprofit Look Unprofessional.
Many successful nonprofits preserve the same strategy for years. This builds momentum and simplifies operations. I interviewed Kumar Mahadevan near the end of his 35-year tenure. Under his leadership, Mote Marine Laboratory grew from a small research lab into a major institution.
One secret to Mote’s success he shared was their financial strategy. In the late 1970s, Mote’s leaders realized that to fund research—the Laboratory’s mission—Mote needed to obtain individual donations from the community. This realization became the basis of Mote’s strategy for decades.
In the 1970s, using this community donation strategy, Mote began youth programs. They developed science education resources and summer camps for local children. In the 1980s, Mote added an aquarium. This facility provided over one million dollars in operating support and 352,000 visitors. Later, using the same master plan, Mote added limited-time exhibits to the aquarium, including visits with penguins and sea lions. While the programs, aquariums, and special exhibits look like mission-earned revenue enterprises, their strategic function is to create and renew relationships with local donors.
Mote’s example brings us back to your strategy. You need a new strategy when your current one doesn’t help you win, can’t be rapidly understood, and fails to help with decisions.
When should you start? Here are three ideal times to begin a strategic planning process:
Running an organization without an effective strategy is like randomly walking thru Chicago O’Hare Airport, looking for your gate without checking the concourse and gate board. If you lack an effective strategy, create one now.
You might even need to create a strategy even if you just completed one. A new CEO in an arts organization called me. His predecessor, as one of his last acts, invested in a strategic planning process. The result was a list of platitudes applicable to any organization. The strategy wasn’t helpful for decision-making. It failed to outline how the organization would win, and everyone was confused about what to do.
Even though the board fussed at the expense, the CEO invested in creating a master plan. To make the investment more palatable, we gave the process a new name and incorporated the previous work. The new strategy empowered the nonprofit to double its revenue in two years.
Whether you engage in a complete strategic planning process or an update, start the process four months before your current implementation plan ends. You will not need all this time. (A good process can be completed in a week. Ninety days is ideal.) However, four months allow you time to ramp up. It includes time for lots of stakeholders to engage. You can have it ready to implement before your old plan expires. Just as leaving for the airport early reduces stress in traffic and security line delays, starting four or even six months out promotes thoughtfulness, flexibility, and low stress.
At times, instead of moving forward, nonprofits get stuck. Even if your strategy is sound and implementation tasks remain undone, the strategy development process blows up roadblocks and provides clarity. At its heart, the strategic planning process is about listening. The experience can clarify if conflicting visions exist or if the disagreement is about tactics. The process can be used to identify missing steps and move you from stuck to flow.
Okay, you’ve decided your organization needs a new strategy or even a revved-up implementation plan. Whom should you invite to help develop it? The following people can help you identify potential ways to win and see your organization’s potential with new clarity.
The usual suspects include your board members, major donors, founders, staff, volunteers, and customers.
Leaders from these entities often provide insights, recommendations, and trend updates. To find this set of individuals, consider inviting:
Look back and forward to identify other individuals to engage. Invite people with whom you would like to remain in a relationship or build a stronger relationship. Looking back, you might reach out to retired and former leaders, including executive directors and board members. Looking forward, you contact prospective board members, donors, and funders. For example, one of my clients reached out to a former Ford Foundation executive to gain insight into the Foundation’s mindset.
You will not, of course, engage these individuals at the same level. Some individuals will receive a telephone call, others an invitation to join a focus group, and others a survey. In any case, cast a wide net.
Why is engaging a lot of people worth the effort? Your organization will receive ideas, buy-in, positive branding, and understand how others see your nonprofit. Most importantly, you gain clarity about how your nonprofit might win and wisdom to insert into your strategy and implementation plans.
To learn more about casting a wide net, watch this video.
During the information-gathering phase, you’ll want to ask many people to participate in your strategy process. You don’t, however, need a crowd to pick your strategy. For this activity, you need key stakeholders, especially those with strategic thinking skills.
For most nonprofits, your board is the most logical choice to select your strategy. However, another option is a task force comprised of community, staff, and board members. For community efforts, invite leaders with a stake in the outcome who demonstrate strong analytical thinking skills. This includes a collection of business, civic, foundation, nonprofit, and government leaders for most communities.
You’ve hunted for ways to win by asking your community for advice. You’ve gathered insights on how your organization excels and collected ideas of what would make your work even better and options to get there. Before your strategy session, you’ll want to organize what you learned into broad categories of strategic alternatives. So that you don’t overwhelm your stakeholders and still provide adequate choices, share no fewer than five and no more than seven options.
How do you choose five to seven options when you’ve gathered so many ideas? This is where your analysis and sorting skills come into play. Many ideas gathered will be variations on a theme or through-line. You combine them. For example, different individuals recommended partnering with design schools, creating a school, and a public university partnership to support existing and emerging artists during one strategy project. All became examples of ways to provide emerging and seasoned artist’s education.
Identifying a collection of options is a bit like choosing how you will travel to your vacation destination. Will you drive, fly, walk, bike, or even take a boat? Each choice points to specific and different activities. If you decide to bike to your destination, you’ll grab your helmet, bike shoes, and strap-on water bottle. If you select your car, you get your cooler and, if you’re like me, half your kitchen because you of the room in the trunk.
If identifying options sounds like hard work, you’re correct. It’s also skilled work. It’s why nonprofits who want a strategy that helps them to win bring in experts to lead a strategy process. Other groups hire facilitators to conduct the strategy meeting. Session facilitators create quality meeting processes, but they rarely produce effective strategic plans. That’s because identifying winning strategic options emerges from listening, analysis, and lots of dialog throughout the strategic process.
Failing to create viable and distinct options is one of seven common errors that nonprofits make. So, take extra care here. For more about the challenges of creating strategic options, watch Too Few Options.
You’ve gathered the stakeholders to meet. What work must everyone do at the session?
Here are the six recommended steps to include in your nonprofit strategy sessions:
To help your attendees understand the work at hand, ensure everyone is clear on who you are, where you want to go, and your operating parameters. In short, review your mission, vision, and values.
You’ve been busy listening to the community. Your stakeholders will be eager to know what you learned. Share the highlights of your discoveries.
Present your collection of strategic options that will help fulfill your mission, move you toward your vision, and allow you to win.
All of the options you presented are likely to generate discussions. Before your stakeholders dig in, establish your criteria about how you will measure success.
With your criteria in hand, ask the group to evaluate the strategic options. Which options meet the criteria? Which do not? During this step, many stakeholders merge options to obtain more benefits. This combining is like flying to Atlanta, driving to the Smoky Mountains, and hiking to your campsite.
Before you close out your session, ask your group to draft some initials goals and methods to get your strategy underway. Establish the next steps and ask for help fleshing out your strategy and creating a one-year implementation plan so all of your hard work doesn’t go to waste.
Karen’s Six Steps focus on selecting a strategy. Of course, you’ll incorporate a welcome, introductions, relationship-building opportunities, breaks, and gratitude in the session.
A client called me to partner with their organization to create a community-wide strategy. The underlying driver for the process was underfunding—as is often the case. Throughout the community listening phase, I frequently heard how previous funding strategies failed. While the group desperately wanted to solve the challenge, they focused on what didn’t work. Over time, by reframing their thinking, the community leaders understood that they had discovered hundreds of ways that didn’t work, like Edison before the light bulb worked. Together, building on these lessons, we generated new approaches. The refreshed thinking and the new approaches helped them change their organization’s revenue trajectory and increase it threefold.
If you leave your strategy session with a clear direction that solves the critical roadblock, you’ve succeeded. If not, you created a strategy that will collect dust bunnies and, worse, breed cynicism in your supporters about future strategy efforts.
Reduce this risk. Run your proposed strategy through the three tests:
1) Will we win?
2) Is it succinct?
3) Is it an ear worm?
For more, watch: Not Solving the Nonprofit’s Key Roadblock
If you want to know even more about nonprofit strategy, please don’t hesitate to reach out. I’d love to help you create a dynamic strategy to help your nonprofit thrive. Schedule a time for a free discovery chat here. -Karen
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